Tilbake

Multilingual Medical Information Specialist

ProPharma Group MIS Limited

Publisert:
August 5, 2020
Frist:
Snarest
Ansettelsesform:
Fast Stilling
Stillingsfunksjon
Annet
Lokasjon:
Remote
Regionale Restriksjoner:
Kan bo hvor som helst
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Multilingual Medical Information Specialist - Norwegian - Work from home remote

You must be confident, proactive and passionate about delivering great customer service. Experience in customer facing roles is desirable but not essential, and new graduates are welcome to apply. We will provide excellent training to help you learn our processes and plenty of opportunities to expand your skills and experience.

Every day will provide both challenge and variety and you will work in a friendly, hard-working team supporting colleagues in the UK, USA, EU, Australia and Japan. You will be flexible, with a willingness to take on additional responsibilities and, in return, we will provide opportunities for you to continually learn and develop while participating in new and exciting projects.

Role

A “buddy” will be allocated to you to support you in the following essential functions of the role

Comprehensive on boarding training is provided to support you.

  • Providing a high quality medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax.
  • Complying with the specific Working Practices (WPs) which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.
  • Ensuring that tasks are completed within the deadlines documented in the agreed ProPharma Group SOPs and WPs.
  • Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma Group SOPs and WPs.
  • Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing.
  • Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.

Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems.

Qualifications

A degree in a life science or pharmacy e.g. BSc Biomedical Sciences, BSc Anatomy & Physiology, BSc Health Science, BSc Human Science, BSc Psychology, BSc Animal Science We welcome applications from all life science graduates.

Key Skills

  • Candidates should have the target language as their mother tongue, be fluent in English and have strong translation skills.
  • Able to work within a team in an open and professional manner.
  • Excellent written and oral communication skills and computer literacy.
  • Sound planning, prioritising and organisational skills, effective workload management and ability to meet deadlines.
  • Able to take responsibility for work allocated (ensuring tasks are followed through to completion).
  • Accuracy and attention to detail.
  • Able to understand and follow processes.

Om Firmaet

ProPharma Group MIS Limited

We work in close partnership with our clients, often as an extension of their teams, to improve the health and safety of patients. Our ability to be nimble, coupled with a passion for excellence ensures our services exceed clients’ expectations.
ProPharma Group is the truly global, independent, single-source provider of regulatory, compliance, pharmacovigilance, and medical information services serving pharmaceutical, biotechnology, and medical device companies. Our team of experts brings a comprehensive portfolio of regulatory and compliance solutions to help solve complex challenges in a dynamic regulatory environment. With our mission to improve the health and safety of patients, we are focused on delivering the highest quality of services throughout the full product lifecycle.
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